A partnership announced this week gives security teams the ability to react more swiftly during live incidents.
SAN DIEGO— Trackforce, a global developer of security workforce management software, has entered a collaboration with Scylla, an AI video surveillance specialist.
Trackforce explains the move will feed Scylla’s AI-driven threat alerts into security squad workflows to create a unified method for spotting threats, dispatching officers, handling incidents and processing billing.
“This is a direct response to what our customers have been asking for,” says Byron McDuffee, CEO of Trackforce. “With labor shortages and high false-positive rates straining security teams, this partnership gives our clients a smarter way to deploy their skilled guards more efficiently. By embedding Scylla’s AI into our workflows, we’re helping customers boost situational awareness, speed up response times, and streamline administrative processes like billing, reporting, and accountability.”
Trackforce notes that siloed tools in security have long left gaps between spotting danger and sending help. In tracing industry pain points, the firm points out that high false-positive alerts siphon staff time and complicate on-site reaction. The integration cuts out routine triggers before guards are dispatched and feeds responders with AI-verified incident data. Each verified alert arrives with context on location, threat type and recommended steps. This design helps teams assign personnel more precisely, move faster toward real threats and bolster guard preparedness across sites.
Both companies highlight how Scylla’s threat detection capabilities hook into the newly released TrackTik Command Center. When the system spots an event—like an active shooter on CCTV or an intrusion at a critical infrastructure location detected by drones—it pushes the verified alert directly into the TrackTik console. That triggers automated protocols that log the incident, notify the right personnel and launch response procedures. The result is no manual handoff, a compressed timeline from detection to action and full visibility on every step.
By uniting detection and handling, the partnership delivers a closed-loop security solution that covers identification, dispatch, incident management, reporting and billing. Service providers can lower risk, trim operational overhead and explore new high-margin offerings including fully remote monitoring, mobile patrol tasking and rapid drone deployment. Industries set to benefit range from data center perimeters and energy facilities to critical infrastructure sites, commercial real estate, luxury residential communities and auto dealership properties, where swift threat intervention protects assets and maintains business operations.
“The security industry has been reactive for too long. Seeing threats but lacking the ability to respond quickly and effectively is more than an issue,” adds Albert Stepanyan, founder and CEO of Scylla. “Together with Trackforce, we’re changing that dynamic by providing complete situational awareness and faster response coordination, helping security teams move from passive monitoring to proactive intervention.”
