Fresno, Calif. – At the 2025 Excellence Awards hosted by The Monitoring Association, Sonitrol Security – Kimberlite captured the title of Monitoring Center of the Year – SMB. The employee-owned verified security solutions provider earned praise for its unwavering pursuit of high standards, forward-thinking deployments and focus on public protection.
Chosen from a field of applicants, the company received its honor during the ceremony’s closing night. TMA officials highlighted the organization’s robust operating procedures, technical expertise and sustained partnerships with law enforcement.
For more than five decades, Sonitrol Security – Kimberlite has delivered on its promise to redefine protective services. Early adoption of protocols such as AVS-01 put the firm ahead of competitors and strengthened its verified audio and video monitoring systems. Customers benefited from faster incident response, clearer alerts and greater reliability.
The company announcement added that Sonitrol Security – Kimberlite’s approach combines best-in-class hardware, strict performance metrics and continuous research into next-generation methods.
Key performance figures include:
- Arrest totals that exceed 1,000 suspected offenders each year for 13 straight years, a direct result of verified audio and video supervision.
- A false alarm rate among the lowest in the industry, thanks to ongoing investments and state-of-the-art verification routines that conserve first responder resources and build customer confidence.
- Steady leadership in adopting AVS-01 and similar standards, prompting higher service expectations across the security sector.
Behind these results sits a team committed to protecting lives and property with precision and care. Sarah Murphy, director of central station monitoring services, describes the culture at the Central Station as one of unity and pride.
“This award is especially meaningful to the entire team,” says Murphy. “For over 18 years, I’ve watched our central station adapt to rapid change and overcome unexpected challenges—always with a focus on exceptional service and record-breaking apprehensions. To see our team recognized at this level is incredibly special. When the announcement came, the cheers from Central Station echoed through the walls—a sound I’ll never forget. This recognition reflects their dedication and the pride they take in protecting our communities every single day. They are truly the heart of Sonitrol Security – Kimberlite, and I can’t wait to see what they accomplish next.”
President and CEO Joey Rao-Russell points to the company’s roots and its guiding mission.
“We are humbled and honored by this recognition,” she says. “Sonitrol Security – Kimberlite began over 50 years ago with a simple mission: deliver world-class service and create safer communities. That mission has never wavered.
Our team lives and breathes verification, and while technology has evolved, our commitment to partnership with law enforcement and peace of mind for our customers remains steadfast. Thank you, TMA, for honoring our unique Sonitrol Security – Kimberlite team,” she says.
The team looks ahead to new challenges and continued growth in service innovation.